Start with the symptom and its history
A failure to start can have more than one cause. Battery and charging concerns, control faults, fuel supply issues and mechanical problems can present similar symptoms. Replacing a part on assumption can leave the original problem unresolved. GenTech starts with your observations, available history and an equipment-specific assessment.
We service Briggs & Stratton, Generac, Kohler and Cummins standby generators. Share the model if you know it, the last successful exercise or run, any message on the normal display, and whether the issue followed an outage or recent service.
Concerns worth discussing
- The generator did not complete its scheduled exercise.
- It attempted to start but did not run, or stopped shortly after starting.
- A controller or monitoring system shows an alarm or maintenance message.
- A battery or charging concern keeps returning.
- There are visible signs of leakage, corrosion, unusual vibration or damage.
- The generator ran, but the expected backup-power result did not occur.
What happens next
First we confirm your location, equipment and the concern. A diagnostic visit evaluates the symptoms within the applicable service scope. Findings, parts needs and recommended next steps should be explained before additional repair work is agreed. Some issues require parts, specialist support or a separate visit; a service request is not a promise of immediate repair.
Keep any recent service records available. Photos of an already-visible display can help communicate an issue, but do not open the equipment or approach a damaged system to obtain a picture.
From repair to ongoing care
Once an active problem is addressed, scheduled maintenance can help track condition over time. If you need condition documentation for a purchase, sale or insurance-related request, ask about a separate generator inspection.
Questions homeowners ask
Can you diagnose the problem over a message?
Your observations help plan a visit, but a remote description alone may not establish a diagnosis. Equipment assessment may be required.
Do you guarantee same-day service?
No. Scheduling, storm conditions, access and parts availability affect response. Call to discuss the current situation.
Does a running engine prove the whole backup system is working?
No. A useful assessment considers the reported system behavior, not just whether the engine starts. The applicable scope must be agreed.